Huawei fix Can't answer incoming call.

Android & Huawei Phones: Can’t Answer Incoming Phone Calls. Accept Button is not reacting or not showing up.

Summary:

How to fix the issue that incoming calls can’t be answered anymore after the latest Huawei/EMUI update.

After the last update of my Huawei phone it is not possible to answer incoming calls anymore. The answer button is either not displayed or has no (touch) function or the call screen is missing. The screen may keep jumping or the buttons may be greyed out

Try the following fix to be able to answer incoming calls again.

STEP 1

  • Go to Settings
  • Click on Apps
  • Click on Apps again
  • Press the three dots in the right corner
  • Select “Show system processes

STEP 2

Find the 3 apps below in the list of apps and perform the same procedure for all of them:

Phone
1) Press Force Stop -> Confirm: Force Stop
2) Press Storage -> Clear Data and Clear Cache

Phone Services
1) Press Force Stop -> Confirm: Force Stop
2) Press Storage -> Clear Data and Clear Cache

Phone/Messaging
1) Press Force Stop -> Confirm: Force Stop
2) Press Storage -> Clear Data and Clear Cache

STEP 3

  • Be sure you remember your (sim and device) pin code ๐Ÿ˜‰
  • Reboot your smartphone
  • Try to call your phone

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Pascal Werkl
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Pascal Werkl
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Pascal Werkl

Pascal Werkl

Pascal is a computer scientist/software engineer and digital marketer by profession with over 15 years of experience in the industry. He is skilled in data science, statistical data exploration and data visualization.

At the moment, he is trying to exhaust the limits of augmented reality in marketing using Google's ARCore and Unity's 3D Engine.